A short list describing what the server actually does. Nothing here depends on somebody being in a good mood, and nothing here is a rule the server cannot apply.
A ban is always on the account and never on one character, because the punishment follows the person rather than the doll. Where a decision rests on judgement instead of a log, the doubt goes your way.
Your account
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01
The account is yours and so is what comes out of it
Everything that happens on your account is treated as done by you. There is no "that was my brother".
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02
Lending your account is your own risk
Not forbidden, just unwise. An account lost to a loan is not given back, because there is no way to know whose hand it was.
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03
Nobody on the staff asks for your password
Never, through any channel, not even to check something. Anybody who asks is not staff, and reporting it costs you nothing.
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04
The recovery code is the only key
Only its hash is stored, so nobody here can read it back to you. Lose the file and what is left is proving your registration to an operator.
The game
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05
Bots and walkers are a ban
Walker protection is on, and players can report: at twenty-five reports a character starts taking debuffs on its own.
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06
Dualbox is allowed, with no limit
As many windows as your machine can hold. Offline shops do not even count towards it. That is configuration rather than tolerance.
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07
Find a bug and report it. Use one and lose it
Reporting carries no punishment, not even if you used it once before saying so. What came out of it goes back, and carrying on after being told is a ban.
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08
A client that changes what you can see
Changing how things look is free. Changing what you can see beyond that, like who is hidden or where something spawns, is a ban.
People
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09
PK is allowed and it costs
Killing somebody who did not want the fight is part of the game. Karma drains slowly, karma drops items on death, and your head can become a Hitman contract.
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10
There is no filter, but there is a limit
Swearing is part of it. A real threat, racism, and sexual content involving a minor are not a feud: they are an immediate ban with no discussion.
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11
Impersonating staff is an immediate ban
A name, a title, or a conversation pretending to be the administration. No warning, because the only reason to do it is to run a scam.
Trade
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12
Buying and selling coins between players is allowed
The Reverie Coin is tradable on purpose. Somebody who would rather pay with time buys from somebody who paid with money, at whatever price the two agree.
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13
A deal made outside the game is your problem
We do not undo it, refund it, or arbitrate it. If the trade did not go through the game's own window, it does not exist on this side.
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14
A chargeback takes back what it bought
Premium is rolled back and coins leave the balance even when they have been spent: the account carries the debt until it is settled.